First, you must be logged into your Shop Location Admin or Shop Owner account on the website. Next, you will click on your profile page located on the top right of the screen. Near the bottom of the profile page, you will find and click the orange button labeled “Add Money”. Now, enter your credit card information which will be used to deposit money into your virtual wallet, enabling you to create job requests and pay the technician upon completion of work.

First, you must be logged into your Shop Location Admin or Shop Owner account on the website. Next, you will click on your profile page located on the top right of the screen. Near the bottom of the profile page, you will find and click the orange button labeled “Upgrade Subscription”.

Once you have entered and saved all of your shop information on the “Add Shop” screen, you will receive a telephone call from one of our onboarding specialists who will go over our terms and conditions, answer any questions about the website use and verify your shop information in our system which will allow us to move your shop into virtual production.

After a job request has been accepted by one of our Bolt Technicians, the chat feature will be enabled for that particular job. The technician has to initiate the first communication but once that communication has been initiated, you will have the opportunity to chat with the technician. On the left side of the home screen, you will see “Chat Inbox” which is where you will each communication from your Bolt Technician.

Simply re-enter your virtual wallet deposit request or add new credit card information.

We are available Monday to Friday from 9 a.m. to 4 p.m. EST either via Chat or telephone. (943) 270-0979

Please contact our support team to help getting your refund for an incorrect payment.